Customer Care
Customer Care DE: Omnichannel agent that resolves order status, returns and product questions in seconds—no hold music, no scripts, just instant, human‑level service at any scale.
- 60 % cost per ticket
+35 % CSAT
24/7 instant replies
Retail's Always‑On Digital
Workforce
From checkout to supply chain, agentic, multimodal DEs cut cost and lift CX across chat, email & voice.
Retail's Always‑On Digital
Workforce
From checkout to supply chain, agentic, multimodal DEs cut cost and lift CX across chat, email & voice.
Payments
Payments DE: End‑to‑end procurement & payments clerk that ingests invoices, matches POs, flags anomalies and triggers payouts—letting your finance team focus on strategy, not data entry.
- 70 % AP cycle time
- 50 % maverick spend
+99 % accuracy
Analytics
Analytics DE: Natural‑language analyst that turns "Why are sneakers down in EMEA?" into live SQL, dashboards and narrative insights—no waiting in the BI queue.
‑80 % SQL backlog
2× faster insights
+30 % margin lift
Suite
Capabilities
Suite
Capabilities
Ingests POS, e-com, ERP, WMS & carrier APIs.
Acts via chat, email, SMS & WhatsApp; voice-ready.
Runs 3-way match, order ops & execution queues.
Generates carts, quotes, reports & letters.
Zing replay: audit every step & cost.
Learns from feedback; nightly improvements.
Ingests POS, e-com, ERP, WMS & carrier APIs.
Acts via chat, email, SMS & WhatsApp; voice-ready.
Runs 3-way match, order ops & execution queues.
Generates carts, quotes, reports & letters.
Zing replay: audit every step & cost.
Learns from feedback; nightly improvements.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Hard Numbers,
Quick Wins
Up to 70% cost saved
Digital Employee
Human
3x faster
resolutions
99.9% uptime
Hard Numbers,
Quick Wins
Up to 70% cost saved
Digital Employee
Human
3x faster
resolutions
99.9% uptime
Hard Numbers,
Quick Wins
Quick Wins
3x faster
resolutions
resolutions
99.9% uptime
Managed in Zing
Zing included—no extra licence
Analytics
See conversion funnels and top customer questions.
Analytics
Insights & Resources
FAQ
Frequently asked questions and answers about our services
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