Customer Service
Digital Employee

Resolves tickets across chat, email & voice—and proves the savings in real time.

Customer Service
Digital Employee

Resolves tickets across chat, email & voice—and proves the savings in real time.

Customer Service Digital Employee Case Study

Retail

Order & Return Concierge

Automates order status, refunds and exchanges 24/7.

Delivery‑Status Chat

Real-time tracking updates and delivery rescheduling via chat.

Warranty Claim Bot

Instant warranty verification and claim processing support.

Hospitality

AI Concierge

Handles guest FAQs, upgrades and local tips—any language.

Booking & Reservation Desk

Manages bookings, cancellations and availability queries instantly.

Upsell & Room‑Service Bot

Suggests upgrades and handles room service orders via chat.

Telecom

Billing & Plan Support

Resolves billing, add‑ons and plan changes without an agent.

Outage Update Hotline

Automated service status updates and estimated repair times.

Device Troubleshooter

Step-by-step device diagnostics and configuration support.

Healthcare

Appointment Scheduler

Books, reschedules and verifies insurance—no hold music.

Pre‑Visit Prep

Sends pre-appointment instructions and collects patient forms.

Billing Inquiry Bot

Explains charges, payment plans and insurance coverage details.

Capabilities

Calls your systems via secure APIs.

Omni-channel: chat, email, phone, WhatsApp & SMS

Understands intent in 95+ languages.

Grounded by RAG & policy rules.

Human-in-the-loop when confidence is low

Handles voice & video; PII redaction built-in

Omni-channel: chat, email, phone, WhatsApp & SMS

Calls your systems via secure APIs.

Understands intent in 95+ languages.

Grounded by RAG & policy rules.

Human-in-the-loop when confidence is low

Handles voice & video; PII redaction built-in

Integrations

Plug‑ins for CRM, dialer, calendar & more.

Integrations

Plug‑ins for CRM, dialer, calendar & more.

Integrations

Plug‑ins for CRM, dialer, calendar & more.

Hard Numbers,
Quick Wins

Up to 70% cost saved

Digital Employee

Human

3x faster
resolutions

99.9% uptime

Hard Numbers,
Quick Wins

Up to 70% cost saved

Digital Employee

Human

3x faster
resolutions

99.9% uptime

Hard Numbers,
Quick Wins

Up to 70%
cost saved

Digital Employee

Human

3x faster
resolutions

99.9% uptime

Managed in Zing

Zing included—no extra licence

Analytics

See conversion funnels and top customer questions.

Analytics

What our Customers Say

Arnaud De-Gayffier
Digital Transformation
"Zangoh has performed an outstanding work to explore this ability to automatically translate natural language intention into a contextualized SQL script in Orcale tables. Zangoh ability to learn fast a totally new context and adapt their agentic flow is remarkable. Exploring with In 6 weeks Zangoh have enabled us to learn about the challenges and place ourself as clearsighted and demanding customer towards Oracle solution."
Pradeep Chopra
Vice President, Product
"Zangoh worked shoulder‑to‑shoulder with our product and data teams, cleaned a noisy dataset, and delivered a high‑accuracy e‑mail‑triage Proof of Concept in record time. Their cascade design balances cost, performance, and human oversight—exactly the pragmatic mindset we value at IndiaMART."
Neeraj Agrawal
Assistant Vice President
"Working with Zangoh felt like having an elite internal strike team. They absorbed feedback call-by-call, refined the flow through multiple iterations, and delivered a PoC our stakeholders could test—and love—within the same sprint. Execution, precision, zero drama."
Amit Pingle
HeadInnovation Lab, Africa, India, and Middle East Region
"The POC developed by Zangoh effectively demonstrated how natural language queries can eliminate the need for SQL scripting, significantly simplifying data access and analysis. Their solution showcased impressive capabilities in translating contextualized queries into SQL within Oracle environments, opening exciting possibilities for broader, more accessible data-driven insights. Zangoh's team was highly professional, supportive throughout the process, and responsive to our requirements. It was a pleasure collaborating with them."

Arnaud De-Gayffier

Digital Transformation

"Zangoh has performed an outstanding work to explore this ability to automatically translate natural language intention into a contextualized SQL script in Orcale tables. Zangoh ability to learn fast a totally new context and adapt their agentic flow is remarkable. Exploring with In 6 weeks Zangoh have enabled us to learn about the challenges and place ourself as clearsighted and demanding customer towards Oracle solution."

Pradeep Chopra

Vice President, Product

"Zangoh worked shoulder‑to‑shoulder with our product and data teams, cleaned a noisy dataset, and delivered a high‑accuracy e‑mail‑triage Proof of Concept in record time. Their cascade design balances cost, performance, and human oversight—exactly the pragmatic mindset we value at IndiaMART."

Neeraj Agrawal

Assistant Vice President

"Working with Zangoh felt like having an elite internal strike team. They absorbed feedback call-by-call, refined the flow through multiple iterations, and delivered a PoC our stakeholders could test—and love—within the same sprint. Execution, precision, zero drama."

Amit Pingle

HeadInnovation Lab, Africa, India, and Middle East Region

"The POC developed by Zangoh effectively demonstrated how natural language queries can eliminate the need for SQL scripting, significantly simplifying data access and analysis. Their solution showcased impressive capabilities in translating contextualized queries into SQL within Oracle environments, opening exciting possibilities for broader, more accessible data-driven insights. Zangoh's team was highly professional, supportive throughout the process, and responsive to our requirements. It was a pleasure collaborating with them."

FAQ

Production AI notes

One practical field note each month. No hype.

Customer ServiceDigital Employee

Customer ServiceDigital Employee

Retail

Hospitality

Telecom

Healthcare

Capabilities

Plug‑ins for CRM, dialer, calendar & more.

Plug‑ins for CRM, dialer, calendar & more.

Plug‑ins for CRM, dialer, calendar & more.

Hard Numbers,Quick Wins

Hard Numbers,Quick Wins

Managed in Zing

Analytics

Analytics

What our Customers Say

Production AI notes

Managed in Zing

Analytics

Analytics

What our Customers Say

Production AI notes

Customer Service
Digital Employee

Customer Service
Digital Employee

Hard Numbers,
Quick Wins

Hard Numbers,
Quick Wins