Cust Care
Customer Care DE: Omnichannel agent that resolves order status, returns and product questions in seconds—no hold music, no scripts, just instant, human‑level service at any scale.
- 60 % cost per ticket
+35 % CSAT
24/7 instant replies
Retail's Always‑On Digital
Workforce
From checkout to supply chain, agentic, multimodal DEs cut cost and lift CX across chat, email & voice.
Retail's Always‑On Digital
Workforce
From checkout to supply chain, agentic, multimodal DEs cut cost and lift CX across chat, email & voice.
Payments
Payments DE: End‑to‑end procurement & payments clerk that ingests invoices, matches POs, flags anomalies and triggers payouts—letting your finance team focus on strategy, not data entry.
- 70 % AP cycle time
- 50 % maverick spend
+99 % accuracy
Analytics
Analytics DE: Natural‑language analyst that turns "Why are sneakers down in EMEA?" into live SQL, dashboards and narrative insights—no waiting in the BI queue.
‑80 % SQL backlog
2× faster insights
+30 % margin lift
Suite
Capabilities
Suite
Capabilities
Ingests POS, e-com, ERP, WMS & carrier APIs.
Acts via chat, email, SMS & WhatsApp; voice-ready.
Runs 3-way match, order ops & execution queues.
Generates carts, quotes, reports & letters.
Zing replay: audit every step & cost.
Learns from feedback; nightly improvements.
Ingests POS, e-com, ERP, WMS & carrier APIs.
Acts via chat, email, SMS & WhatsApp; voice-ready.
Runs 3-way match, order ops & execution queues.
Generates carts, quotes, reports & letters.
Zing replay: audit every step & cost.
Learns from feedback; nightly improvements.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Integrations
Plug‑ins for ERP, CRM, DB & more.
Industries
−72 % cost
DE
Human
3× throughput
24/7 coverage
Industries
−72 % cost
DE
Human
3× throughput
24/7 coverage
Industries
3× throughput
24/7 coverage
Managed in Zing
Zing included—no extra licence
Analytics
See conversion funnels and top customer questions.
Analytics
Insights & Resources
Introduction Customer service has become the linchpin of brand loyalty and revenue growth. Today’s customers don’t just want speedy resolutions—they demand personalized interactions and real-time support. With the market for Generative AI in Customer Service projected to soar from USD 490.4 million in 2024 to USD 3,673.7 million by 2033 (at a CAGR of 25.1%), AI-Powered Customer Support Tools are no longer optional—they’re essential. In this article, we’ll explore how AI Agents for Customer Expe
A global fintech leader used Zangoh’s AI Agent to automate support, cutting response times by 35%, boosting CSAT by 25%, and lowering costs by 20%. The AI handled FAQs 24/7 in 15+ languages, reduced agent burnout, and improved scalability during peak seasons.
Imagine a future where Artificial General Intelligence (AGI) isn't just a concept but an integralpart of your enterprise. A future where AI systems collaborate with humans, adapt to new challenges, and drive innovation in ways we've only begun to consider
Client Overview Our client, a leading digital marketing agency, was looking to elevate their content creation capabilities to stay ahead in the competitive market. They needed a solution that could produce high-quality, personalised video content at scale, enabling them to meet the diverse needs of their global clientele. To address these challenges, we introduced Meraar a cutting-edge AI-driven video creation platform that automates the production process while delivering personalised, engagin
What if your enterprise could harness GenAI not just as a tool, but as a uniquely tailored extension of your organization's very essence? Imagine a world where AI agents are crafted specifically for your business, amplifying your strengths and propelling you into a future of unparalleled innovation and efficiency. The Future of Enterprise Innovation For decades, businesses have sought competitive advantage through innovation in products, services, and processes. Yet, many have relied on gen
Overview We developed a custom LLM-powered agent capable of autonomously accessing web-based business platforms, interpreting tasks from natural language instructions, and executing them with minimal user intervention. The solution addressed the inefficiencies associated with operating complex enterprise software such as Workday and other business management platforms thus eliminating the need for manual clicks and data entry by automating interactions with business software . Objective The
We are delighted to announce that Zangoh has emerged as the winner of the Michelin AI Challenge 2024, a prestigious competition organized by Michelin , the world's leading tire technology company, in collaboration with the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry The challenge saw participation from over 200+ AI startups across India, with 30 startups shortlisted, and 10 finalists competing in the grand finale at IIT Delhi. Our winning so
What if software didn't just assist us, but autonomously transformed the way we work and live? What if artificial intelligence could not only process information but understand, decide, and act—redefining the very fabric of enterprise operations ? We stand at the dawn of a new era the Autonomous Era—where technology transcends traditional boundaries. At Zangoh, we're not just witnessing this transformation; we're driving it. From a young age, I've been fascinated by how humans consu
Introduction Customer service has become the linchpin of brand loyalty and revenue growth. Today’s customers don’t just want speedy resolutions—they demand personalized interactions and real-time support. With the market for Generative AI in Customer Service projected to soar from USD 490.4 million in 2024 to USD 3,673.7 million by 2033 (at a CAGR of 25.1%), AI-Powered Customer Support Tools are no longer optional—they’re essential. In this article, we’ll explore how AI Agents for Customer Expe
A global fintech leader used Zangoh’s AI Agent to automate support, cutting response times by 35%, boosting CSAT by 25%, and lowering costs by 20%. The AI handled FAQs 24/7 in 15+ languages, reduced agent burnout, and improved scalability during peak seasons.
What our Customers Say
Arnaud De-Gayffier
Digital Transformation
"Zangoh has performed an outstanding work to explore this ability to automatically translate natural language intention into a contextualized SQL script in Orcale tables. Zangoh ability to learn fast a totally new context and adapt their agentic flow is remarkable. Exploring with In 6 weeks Zangoh have enabled us to learn about the challenges and place ourself as clearsighted and demanding customer towards Oracle solution."
Pradeep Chopra
Vice President, Product
"Zangoh worked shoulder‑to‑shoulder with our product and data teams, cleaned a noisy dataset, and delivered a high‑accuracy e‑mail‑triage Proof of Concept in record time. Their cascade design balances cost, performance, and human oversight—exactly the pragmatic mindset we value at IndiaMART."
Neeraj Agrawal
Assistant Vice President
"Working with Zangoh felt like having an elite internal strike team. They absorbed feedback call-by-call, refined the flow through multiple iterations, and delivered a PoC our stakeholders could test—and love—within the same sprint. Execution, precision, zero drama."
Amit Pingle
HeadInnovation Lab, Africa, India, and Middle East Region
"The POC developed by Zangoh effectively demonstrated how natural language queries can eliminate the need for SQL scripting, significantly simplifying data access and analysis. Their solution showcased impressive capabilities in translating contextualized queries into SQL within Oracle environments, opening exciting possibilities for broader, more accessible data-driven insights. Zangoh's team was highly professional, supportive throughout the process, and responsive to our requirements. It was a pleasure collaborating with them."
Arnaud De-Gayffier
Digital Transformation
"Zangoh has performed an outstanding work to explore this ability to automatically translate natural language intention into a contextualized SQL script in Orcale tables. Zangoh ability to learn fast a totally new context and adapt their agentic flow is remarkable. Exploring with In 6 weeks Zangoh have enabled us to learn about the challenges and place ourself as clearsighted and demanding customer towards Oracle solution."
Pradeep Chopra
Vice President, Product
"Zangoh worked shoulder‑to‑shoulder with our product and data teams, cleaned a noisy dataset, and delivered a high‑accuracy e‑mail‑triage Proof of Concept in record time. Their cascade design balances cost, performance, and human oversight—exactly the pragmatic mindset we value at IndiaMART."
Neeraj Agrawal
Assistant Vice President
"Working with Zangoh felt like having an elite internal strike team. They absorbed feedback call-by-call, refined the flow through multiple iterations, and delivered a PoC our stakeholders could test—and love—within the same sprint. Execution, precision, zero drama."
Amit Pingle
HeadInnovation Lab, Africa, India, and Middle East Region
"The POC developed by Zangoh effectively demonstrated how natural language queries can eliminate the need for SQL scripting, significantly simplifying data access and analysis. Their solution showcased impressive capabilities in translating contextualized queries into SQL within Oracle environments, opening exciting possibilities for broader, more accessible data-driven insights. Zangoh's team was highly professional, supportive throughout the process, and responsive to our requirements. It was a pleasure collaborating with them."
FAQ
Frequently asked questions and answers about our services
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